Help & FAQs

Dear customers! This is a Frequently Asked Questions section, which we have created for your convenience. If you could not find an answer to your question, please contact our customer service by e-mail: info@scandinaviangoods.us.

Question 1: What is the difference between Scandinavian and non-Scandinavian goods?

Answer 1: We can answer your question with full confidence:

Origin: Scandinavia (History – Nature – Culture)
Unique taste and high-quality production, where only environmentally friendly production materials are used
Originality and uniqueness, as well as special Scandinavian design
All the goods offered by Scandinavian Goods meet EU high quality, health, safety, and environmental standards
Popularity and prominence all over the world

Question 2: Is it safe to buy from Scandinavian Goods online store?

Answer 2: Be sure that making purchases in our online store is absolutely safe. Scandinavian Goods online store has and adheres to internal safety rules, which have been specifically designed for our company. We use a cipher code on the Internet and the Secure Socket Layer (SSL) protocol, the purpose of which is to ensure safety of personal information you provide, when you make a purchase. The information about your credit cards is used only by the financial institution through a completely secure connection. As soon as your order and payment are complete, all the payment information will be locked for further use.

Question 3: Is full registration required on www.scandinaviangoods.us to make a single purchase?

Answer 3: No, You can make a purchase by only indicating the receiver’s full name, postal address, phone number and e-mail. Full registration is intended for informing our permanent customers about ongoing changes in Scandinavian Goods online store and special offers (promotions, discounts on certain items, new goods, etc.).

Question 4: What payment methods are accepted in Scandinavian Goods online store?

Answer 4: You can pay for your order using any of the methods offered at the Scandinavian Goods online store, namely:

PayPal,
Invoice service,
Wallets: Apple Pay, Google Pay, Shop Pay
Payments by credit and debit cards (Visa, MasterCard, Maestro, American Express, UnionPay).

Question 5: Will I have to pay extra taxes, fees, etc. in addition to the prices specified in Scandinavian Goods online store?

Answer 5: European Union (EU) countries. You will not need to pay any additional fees or taxes. All the prices shown in our online store include VAT (value added tax).

Answer 5.1: Non-European Union (EU) countries. All prices listed in our online store do not include VAT (Value Added Tax). When receiving an order, the buyer is fully liable for the payment of the customs duties, fees and taxes if applicable. We strongly recommend to contact FedEx or UPS customs clearance department of your country and clarify the conditions of collecting customs duties.

Question 6: How to calculate the shipping cost of my order?

Answer 6: The shipping cost is calculated automatically at the checkout after you select the destination country.

Question 7: How long will processing and delivering of my order take place?

Answer 7: Your order will be processed and shipped to the Delivery Service within 1-3 working days. It is quick, easy and convenient to shop in Scandinavian Goods online store. The delivery time depends on the shipping service you have selected, you can find details about delivery times here.

Question 8: Is it possible to return an item(s) purchased online at Scandinavian Goods store?

Answer 8: Yes, you can return an item(s) purchased at our online store. If you are not satisfied with your purchase and the item(s) has not been used, you can return this item(s) within 14 days from the date of receipt of the order. If you are going to exercise your right to return the item(s), you should pay all shipping costs except in cases of damage, manufacturing defects, or wrong item(s). Please note that food item(s) are not eligible for returns or refunds except in cases of damage, manufacturing defects, or wrong item(s).

Question 9: What should I do if a product is received in a damaged condition?

Answer 9: If you received the product in a damaged condition, please contact our customer service by e-mail: info@scandinaviangoods.us and provide the photo picture(s) of damaged product. Then we will send you a replacement of damaged product or refund the cost of the product and its delivery.

Question 10: Can you deliver to my country?

Answer 10: We offer delivery services to almost every country in the world. You can find out the cost of delivery and services we offer to your country at the Check Out section after you have added a product to your cart.

Question 11: What happens if I am not at home, when my order is delivered?

Answer 11: If you are not at home, when your order is delivered, the courier of the delivery service will leave you a note that you have missed the delivery, and you will be asked to contact the delivery service to reschedule delivery time.

Question 12: I have a registered company in an EU country with a valid VAT number. How to buy Scandinavian goods without VAT?

Answer 12: If you are buying an item(s) for a company registered in one of European Union Member States, 0% VAT will be applied to your order as it is intra-Community trading. For that, please send details of your order to our sales department by e-mail: info@scandinaviangoods.us and we will send you an e-invoice.

Question 13: Does Scandinavian Goods online store offer a shipping discounts for combined items?

Answer 13: Yes, of course, we offer our buyers a shipping discounts (the more you buy, the more you save - save up to 99.9%).

Question 14: Can I cancel my order?

Answer 14: Yes, You can cancel your order without indicating the cause thereof within 24 hours of receiving a confirmation of the order, if the order has not been sent to the delivery service.