Terms & Conditions
Online Store – the website, where the Buyer can see the Goods offered by the Seller, their descriptions and prices, select a specific product, payment and delivery method and place an Order for distance selling.
Website – the totality of web pages, information data posted on the Internet at: www.scandinaviangoods.us. Scandinavian Goods is the owner and administrator of the Website.
Seller – Scandinavian Goods (Business ID: FI-2313909-9), registered address: Vasamakatu 1 a 9, 04230 Kerava, Finland.
Buyer – the capable natural or legal person, who has placed an Order on the Website www.scandinaviangoods.us, or specified in the Order as the receiver of the Goods.
The Seller and the Buyer are jointly referred to as the Parties and severally as the party.
Goods – a range of products offered for sale in the Online Store.
Order – a duly prepared and paid for Buyer’s request for purchase and delivery to the address specified in the order form of the Goods selected in the Online Store.
Buyer’s Shopping Cart – a page on the Seller’s Website, where the Buyer can see selected Goods as a list, change their quantity, delete a single item or all the selected items from the list.
Delivery Service – a third party providing delivery services for the Buyer’s Orders based on an agreement concluded with the Seller.
- The Total Order Value - the cost of the item(s), along with any taxes and shipping/handling fees added to the order.
1.1. These “Terms and Conditions of Sale of Goods in Scandinavian Goods Online Store” (hereinafter referred to as the “Terms and Conditions”) define the procedure of retail purchase and sale of Goods via the Online Store and is an official public offer of the Seller addressed to Buyers.
1.2. Each Party guarantees the other party that it has the necessary legal capacity and capacity to act, as well as all the rights and authorizations necessary and sufficient for the conclusion and performance of the retail purchase agreement.
1.3. The Seller reserves the right to amend these Terms and Conditions without a notice to the Buyer, and therefore the Buyer shall regularly track the changes posted on the Online Store website.
1.4. The Buyer agrees to these Terms and Conditions by pressing “Confirm Order” at the initial stage of placing an Order on the Website.
1.5. The offer to conclude an agreement shall be valid for unlimited period of time (if the Goods is available). The offers being part of valid promotions are limited by their period of validity.
2. Signing Up
2.1. To place an Order, the Buyer should complete the “Order Form” on the Website by stating full name, postal address, mobile phone number, e-mail and select a username and a password. Corporate customers should also indicate their company name and VAT number.
2.2. The user ordering on behalf of a company guarantees that he/she is properly authorized to order the respective list of products and the company agrees to these Terms and Conditions.
2.3. The Seller shall not be liable for accuracy and correctness of the information provided by the Buyer, when signing up and completing the order form.
2.4. The user undertakes all responsibility for all the actions in his/her account, and is fully liable for account password security.
3.1. Any personal information received from our Buyers is absolutely confidential and is protected according to the rules set by the Finnish Data Protection Board.
3.2. Your e-mail and other personal information will not be disclosed or transferred to third parties outside www.scandinaviangoods.us and its employees, who process your Order.
4. Obligations of the Buyer
4.1. Be at least 18 years of age
4.2. When placing an order, use authentic information: full name, phone number, postal address, e-mail
4.3. When registering a delivery address, the Buyer should not use “hold for pick up” option
4.4. Use a valid bank (credit/debit) card
4.5. The Buyer undertakes all responsibility for all the actions in his/her account and using his/her password, and is fully liable for his/her password security.
4.6. All customs duties, fees and taxes are the responsibility of the buyer / recipient of the order.
5. Placement, processing and payment of an order
5.1. When placing an order, the Buyer confirms that he/she has read the Terms and Condition of Sale of Goods in Scandinavian Goods Online Store and provides the Seller with authentic information (full name, postal address, phone number and email address), which is necessary to place and ship his/her Order.
5.2. The Seller shall prepare and dispatch the ordered Goods only after the receipt of a payment.
5.3. If the Order has been placed and it turns out that the necessary quantity of the ordered product is not available in the Seller’s warehouse, the Seller is obligated to inform the Buyer thereof in writing (by e-mail). The Buyer may agree to accept the product in the quantity available from the Seller or remove this product item from the Order. If the Buyer fails to reply within 2 (two) calendar days of the notice, the Seller may cancel the entire Order.
5.4. The information materials provided on the Website are for reference only and may not always fully provide true information about the properties and characteristics of the product, including its color, size and shape. Therefore, if the Buyer has any doubts about the properties and characteristics of any product, we recommend contacting our customer service: firstname.lastname@example.org.
5.5. You can pay for your order using any of the methods offered on the Online Store website:
- Mobile Pay
- Credit and Debit card payments (Visa/Visa Electron, MasterCard, JCB, Diners Club etc.)
- Invoice service (We will deduct VAT for you if you are a legal entity registered within the EU with a valid VAT payer’s number)
5.6. The payment is confirmed when the money arrives in the Seller’s bank account. A purchase agreement is deemed to be concluded as soon as the Buyer pays for the ordered Goods.
6.1. All the prices of goods and services on the Website are indicated in US dollars and are valid at the time of the order.
6.2. Prices for the EU residents
6.2.1. All the prices in Scandinavian Goods online store are gross prices and include Finnish VAT (value added tax), which is 10% for books and other printed products, 14% for food and 24% for non-food products, which will be clearly indicated in the invoice.
6.3. Prices for residents of countries outside the EU
6.3.1. All the prices shown in our Online Store will not include VAT (value added tax). When receiving the order, the Buyer is fully liable for the payment of the customs duty from the amount exceeding the tax-free purchase limit. We strongly recommend to contact customs authorities of your country and clarify the conditions of collecting customs duties.
7.1. We offer various delivery options depending on the destination country and volume of the Order. See the full list of delivery options here.
7.2. The delivery costs of each Order are calculated individually based on its weigh by volume (1 m3 = 250 kg), destination country and delivery method and is specified at the initial stage of ordering after you select your destination country.
7.3. The Seller shall be liable to use all its efforts to comply with the delivery deadline specified in the relevant Order, however, delays due to unexpected circumstances (unfavorable weather conditions, technical failures, strikes, etc.) out of control of the Seller are permissible.
7.4. The risk of accidental destruction or accidental damage of the Goods shall pass to the Buyer, when the Goods is transferred to him/her and the Buyer signs in the documents confirming its delivery.
7.5. The delivered Goods shall be transferred to the Buyer at his/her place of residence or other specified address, and if the Buyer is not present – to any person, who presents a receipt or other document confirming the conclusion of the agreement or placement of the Goods order.
7.6. Upon the receipt of the product, the Buyer shall have a duty to inspect the appearance, quality of the product and contents of delivery. When there are no objections regarding the packaging, when the product is accepted, the Buyer shall confirm with his/her signature in the Order from that he/she has no objections about the range, quantity, appearance of the product, contents of delivery, and the product received is the one that was ordered.
7.7. In case of objections about the packaging, the Buyer may refuse to accept the product. In this case, the delivery manager does not transfer the product, offers to open the packaging and to visually inspect the product. A report on damages or other faults shall be drawn up during the inspection of the product. Finally, the Buyer may take the product or refuse to accept it.
7.8. The Buyer shall confirm with his/her signature in the Order form that he/she has no objections about the range, quantity, appearance of the product, contents of delivery. After the product has been accepted by the Buyer, the Seller shall not accept objections about the range, quantity, appearance of the product, contents of delivery.
7.9. The agreement is considered to be performed by the Seller, when the Buyer has received the Order.
7.11. The Seller shall not be liable for the delivery of the Order, if the Buyer selected and paid for the product(s) which prohibited permissible for import into the country of destination of the order.
7.12. The Seller shall not be liable for the delivery of chocolate products in the summer, due to the high air temperature in the summer, chocolate products may be delivered in inadequate quality.
7.13. The Seller reserves the right to deliver the ordered products in separate shipments.
8. Returns policy
8.1. The Seller shall act in accordance with the Finnish Consumer Protection Act 38/1978 (as amended by 29/2005) and the EU directive on e-commerce. This means that the Buyer may return or exchange the Goods without any explanations within 14 days of receiving the Order.
8.2. Return of a goods of proper quality.
8.2.1. Return of a product of proper quality is possible, if the product has not been used, kept its end-user performance, as well as there is a document confirming the fact and conditions of purchase of the specified product.
8.2.2. When the Buyer returns any product, the Seller shall reimburse the cost of the returned product less the Seller’s expenses on delivery of the product returned by the Buyer.
8.2.3. A product of proper quality is replaced, if the product has not been used, has its consumer attributes, end-user performance, seals, factory labels, as well as the sales slip (delivery note), which was issued to the Buyer with the sold product. A product of proper quality can be replaced only by cancelling the order and placing a new Order based on an agreement between the Seller or the Buyer.
8.2.4. If the Seller has no equivalent products on sale at the time of the request, the Buyer may refuse to fulfill the purchase agreement and to request that the amount paid for the product is returned. The Seller must return the amount paid for the returned product within 3 days of return of the product. The Buyer shall be returned the amount paid for the returned product less the expenses actually spent by the Seller when putting together and delivering the product to the Buyer.
8.2.5. Food product(s) of proper quality is not subject to replacement or return.
8.3. Return of a goods of improper quality.
8.3.1. When the Buyer finds a manufacturing defect in a product, the Buyer may at his/her discretion:
- Terminate the agreement and receive the amount paid for the product from the Seller. At the Seller’s request and at its expense the Buyer shall return the product with a manufacturing defect.
- A proportional reduction of the cost of the product.
- A replacement with a product of proper quality of the same brand (model, article number) or with the same product of other brand (model) with a relevant recalculation of the purchase price.
8.3.2. Due to the specific character of a distance selling, a product may be replaced only by returning the product of improper quality and placing a new order for the same product.
8.3.3. A product of improper quality is replaced or returned, if the product has not been used, has consumer attributes, end-user performance, seals, factory labels, as well as the sales slip (delivery note), which was issued to the Buyer with the sold product.
9. Refusal from ordered goods
9.1. The Buyer may refuse from the ordered product(s) without indicating the cause thereof within 24 hours of receiving a confirmation of the Order, if the Order has not been sent to the Delivery Service. In case of refusing ordered product(s), the Seller will return the cost of the product(s) and delivery to the buyer, deducting cost of the Order cancellation witch is 25% of the total order value.
9.2. Any Order returned to the Seller due to the fault of the Buyer, i.e. the Buyer has ordered a prohibited product(s) for import into the destination country of the order, the Buyer provided the wrong shipping address, the Buyer did not provide the required documents / information to the customs authorities / customs agent for the customs clearance of the goods ordered on Scandinavian Goods online store or not perform other necessary actions to accept the Order, will be treated by the Seller as the Buyer’s refusal from the performance of this agreement. In case of refusal to the performance of this agreement, the total order value non-refundable.
10. Intellectual property
10.1. All the text and images on the Website are the property of the Seller and/or its contractors and may not be used by anyone without a proper written permission of copyright owners.
11. Other provisions
11.1. The relationship between the Buyer and the Seller shall be governed by applicable Finnish legislation and they submit exclusively to the jurisdiction of courts of the Republic of Finland.
11.2. In case of questions and claims by the Buyer, he/she should contact the Seller by e-mail. The parties will attempt to resolve any disputes through negotiations. When the parties are unable to reach an agreement, the dispute will be transferred for consideration to a court according to applicable legislation of the Republic of Finland.
11.3. If a court invalidates any provision of these Terms and Conditions, this act does not invalidate the rest of these Terms and Conditions.